Returns & Exchanges

At Chapter2 Bikes Australia, we want you to be completely satisfied with your performance cycling gear. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery provided they are in original, unused condition.

1

Initiate Your Request

Contact our Australian support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and shipping instructions.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.

3

Ship the Item

Affix the provided return label or use a trackable shipping service to send the package to our Sydney-based distribution center.

4

Inspection and Refund

Once our technicians verify the condition of the return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing